Ecommerce Storefront Solutions

Creating a Better Customer Experience

March 2, 2024

With 2020’s Global Pandemic, businesses were forced to learn new ways to manage, run, and promote their offerings. Challenges like reduced staff, remote working environments, and social distancing parameters did create some opportunity by way of technology – and the businesses who pivoted to address how they utilized innovations like software and automation, not only weathered the storm of 2020, but are continuing to thrive in 2021, and beyond.

Jake Chanson, Chief Experience Officer at Meridian, has been pushing for a more automated system since pre-pandemic days. Many businesses and customers simply weren’t ready for the shift. Like all change, people come on board slowly, and tend to be cautious about new ways of doing business, especially when they involve technology or trends. No one wants to take the people out of business; no one wants a computer to replace personal, friendly customer service.

customer experience

Dispelling the myth

Meridian is dispelling this myth that technology and automation take away from a good customer experience – in fact, Meridian is proving that new software and online storefronts enhance the customer experience, by creating more efficiencies, less room for errors, and speedier delivery of assets. Which is why their mantra for 2021 is: CREATING A BETTER CUSTOMER EXPERIENCE.
According to Jake, “If you are not managing your Print and Promotional Marketing through a Company Store you are missing out!”
As we move away from the pandemic and back to a more normal way of life, technology that saved business during the pandemic are now being recognized as more than a temporary trend – online storefronts and automations are not only a convenience, but a necessity.

Why utilize an online storefront?

Here’s why you want to utilize an online storefront in order to AUTOMATE your print and promo operations:

  • Automation saves time and money: reorder what you need in a few clicks.
  • Company stores create brand consistency: Guaranteed accurate color across a variety of mediums.
  • Visibility into cost center spend: Budgeting control for various departments.
  • Reporting on trends and activity: Clear order history helps you control your spend.
  • All brand assets saved in one place: Digital Asset Management couldn’t be easier to control your assets.
  • Instant proofing: Proof on-screen, before you submit to production.
  • Improved speed to market: online orders are processed much more quickly than manual orders.

E-commerce is no longer just for consumers and Amazon. As Meridian is proving with its new online storefronts, automation is a necessary business solution for any company looking to improve their brand and their message. With software solutions that allow for a transparent look at all print and promos assets, notifications when supplies are low, and easy button clicks to reorder, the customer is truly in charge of their business. Meridian looks forward to 2021, and knows their dedication to creating a better customer experience, means staying on top of the latest technology.

laptop image signup

Join our email list

Stay up to date on the latest Meridian news, products, and promotions.

Help us build the future

We are always looking for creative, fresh, and innovative minds to join our team. If you are looking to be a part of something more, Meridian might just be the place for you!

Related blog posts

Check out our articles below or visit our blog page to read more!